I've decided today to give bouquets and brickbats on customer service. Not just for the library but in other arenas as well. I'll name companies but not individual employees (I generally save that for my missives to the company in question).
Today's bad customer service experience was at Wawa in East Vincent Township, Chester County. I stop there for gas or lunch or breakfast on occasion. Often I get the overly chummy, chatty female cashier, when what I really want to do is get what I came for and get going again. This morning was especially egregious, in my estimation. I picked up a box of half-price donuts for my colleagues at the library, coffee and a sandwich for me, and went to the cashier station.
Cashier: "Hi"
Me: "hi"
Cashier: "Do you want a bag?"
Me: "please"
Cashier: "That's going to cost you one donut"
I was not in the mood to kid around. I waited a good ten seconds for her to proceed with my order, but when it became clear she wasn't going to continue without a response from me, I looked her square in the eye, glared, and said "May I move on, please?". She did, I completed my purchase, and went on with my day.
My mind was filled with unkind thoughts as I left the store (like saying to her, "from the looks of things, that's worked on other customers"--but I still struggle with my weight) but held my tongue. I swear, I wonder if I have undiagnosed Aspberger's syndrome. I get so impatient with people making lame jokes.
Well, that's the way it was, and I didn't like it--I was annoyed by it. Onward...
*--Dana Carvey, as a cast member of NBC's Saturday Night Live, had a recurring character on Weekend Update called "the cranky old man" who would rant about nutrition, education, safety issues, and the like. I don't know ANYONE who does that, do you?
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